We are a cross-border shipping company that provides assistance to individuals, as well as small and medium-sized businesses, with their shipments from the United States and other parts of the world to Mexico, across the land border.
We simplify the process of importing goods into Mexico through operational and fiscal strategies that ensure regulatory compliance. Our goal is to help you get the most out of your international purchases.
Get
We assign you a PO BOX within our border warehouse in the United States to receive your merchandise.
Buy
Shop at your favorite stores or trusted vendors and let us know through your account.
Receive
Relax and wait for your merchandise to arrive at your home, office, business, or warehouse in Mexico in record time.
Personal
Do you want to take advantage of prices and offers on thousands of products in the United States and China? We bring them to you, offering import and shipping services for your personal purchases at low costs and in simple steps.
Entrepreneur
Do you have an established business? Supply your business by importing all the products you need for your inventory without having to worry about logistics and customs processes.
Distributor
Expand your catalog with your direct suppliers and manufacturers, manage your warehouse, and increase your sales. We'll handle the transportation of your merchandise for you, so you can focus on growing your business.
Amazon FBA and Mercado Libre
Our specialized service for supplying merchandise from the United States to Amazon and Mercado Libre warehouses in Mexico significantly simplifies your business operations. While you manage your online purchases and sales on these leading platforms, we handle all the logistics associated with shipping your products directly to the warehouses.
eCommerce Fulfillment
Do you have an online store and need imports with storage and distribution across the US-Mexico border? Our fulfillment service transforms your logistics operations. While you focus on your sales, we manage your logistics process, from receiving your merchandise to delivery to your customers.
International Parcel Service
If you live in the United States and need to send mail or packages to Mexico, we can help you ship internationally at affordable prices.
Logistics Agent
If you're a manufacturer, distributor, digital platform seller, or have an online store in the United States and your sales are limited because you don't ship to Mexico, we can help you get your products to your customers in Mexico efficiently and reliably.
Learn about our rates
Request a personalized quote
We want to become your business partner. We believe your success is also ours. Tell us about your logistics needs, and we'll create a customized proposal.
We're ready to work with you!
Still have questions?
Don't worry! We invite you to explore our Frequently Asked Questions section to clarify any questions you may have before taking the first step. We're here to help you every step of the way.
Please read the following terms carefully before using EnviaMexico.Com
By accessing our website or using our services, you agree to comply with these terms.
Use of the Service:
a. By using our website, you agree to provide accurate and complete information during the registration process and during the purchase of our services.
b. You agree to use the services provided by EnviaMexico.Com ethically and in compliance with all applicable laws and regulations.
Orders and Payments:
a. By placing a service order and digitally signing our quote, you agree to pay the total amount, including taxes, freight charges, and other services specified in the document, according to the rates in effect on the date the quote is issued.
b. We reserve the right to refuse or cancel orders for any reason, including errors in product information, pricing, or availability.
c. We process payments through third-party payment systems, specifically Stripe and PayPal. By providing information, you agree to be bound by Stripe's and PayPal's terms of service and privacy policies, in addition to our own. We are not responsible for any actions, inactions, or policies of Stripe or PayPal, including their privacy policies. It is your responsibility to review and understand Stripe's and PayPal's terms of service and privacy policies before providing any payment information through our platform. Any disputes related to payment processing should be directed to Stripe or PayPal, as applicable.
Shipping and Deliveries with Third Parties:
a. We strive to process and ship orders in a timely manner and provide you with the delivery time stipulated by the logistics provider, but we cannot guarantee that the provider's transit time will be met.
b. It is the user's responsibility to review and understand the terms of service and privacy policies of the logistics provider contracted for their shipment.
b. The risk of loss, theft, or damage during the shipping process is high, so we offer a Guarantee Rate, which is detailed and clearly displayed during the purchasing process (not mandatory).
Refund Policy:
Please see our Refund Policy for information on how to redeem your Transportation Insurance and request a refund, as well as how we handle cases where the policy was not purchased.
Intellectual Property:
a. All content on our website, including text, graphics, logos, and photographs, is protected by copyright and other intellectual property laws.
b. You may not reproduce, distribute, modify, or use our content without our prior written consent.
Limitation of Liability:
EnviaMexico.Com will be responsible for verifying that the contents of the goods are not prohibited, as well as for processing payments on behalf of the customer or owner. It will also notify the customer or owner of any requests from authorities related to their goods.
However, EnviaMexico.Com will not assume responsibility for covering customs duties, compliance with Mexican Official Standards (NOM), or any necessary permits for the merchandise. This responsibility falls on the customer or owner.
Furthermore, EnviaMexico.Com will not be liable for any indirect, incidental, or special damages that may arise from the use of our services or products.
Changes to the Terms:
We reserve the right to update or modify this policy at any time. Modifications will be effective immediately upon posting on our website for the benefit of all our customers. We will also notify you by email.
Consent to receive SMS and WhatsApp messages.
Acceptance of Terms: When you first contact us, we will ask for your approval to accept or reject the terms set forth in this term.
SMS and WhatsApp communications: We offer you the option to receive SMS and WhatsApp messages for quotes, support, order notifications, delivery updates, billing, special offers, and other communications related to our products and services.
You also have the right to opt out of receiving SMS and WhatsApp messages for quotes, support, order notifications, delivery updates, billing, special offers, and other communications related to our products and services through our support channels at any time.
Message Frequency: The frequency of SMS and WhatsApp messages may vary and will depend on the nature of the communication. We may send confirmation messages, periodic updates, and exclusive offers.
Costs: In very specific cases, standard message and data rates may apply, depending on your mobile plan. We are not responsible for these costs.
Unsubscribe: You can opt out of receiving SMS and WhatsApp messages at any time. To unsubscribe, please contact our customer service team.
Privacy and Security: Your personal data and the information you provide to receive SMS and WhatsApp messages will be handled in accordance with our Privacy Policy. We are committed to protecting your privacy and security.
Changes to the Policy: We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website for the benefit of all our customers. We will also notify you by email.
Last Updated: April 22, 2024
This Privacy Policy describes how EnviaMexico.Com users' personal information is collected, used, and shared . By using our website, you agree to the practices described in this policy.
Information we collect:
We collect the following personal information when you register on our site, place an order for service and payment, or participate in our promotions:
Name and surname
Email address
Mailing address
Phone number
Official Identification and Proof of Tax Status
How we use information:
We use the information collected to comply with regulations related to our logistics, commercial, and tax operations. This allows us to process your service requests, send you updates on the status of your shipments, personalize your experience with us, and improve our services.
Disclosure of information:
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. It is used solely for the express purpose of delivering the products or services requested from EnviaMexico.Com.
Request for Sensitive Information:
At EnviaMexico.com, we are committed to protecting our company's sensitive information. If a user requests sensitive information or documentation, it will only be provided to users who are duly registered and validated on our platform. This measure is implemented to safeguard the integrity of our information and prevent any misuse. We reserve the right to verify the identity of the requester before providing any data considered sensitive.
Security and Use of Cookies:
We implement security measures to protect your personal information. However, please be aware that no Internet transmission or method of electronic storage is 100% secure.
We use cookies to improve user experience on our website. By using EnviaMexico.Com , you agree to the use of cookies in accordance with our policy. You can choose to decline cookies in your browser settings or through our pop-up window, but this may affect site functionality.
Changes to the Privacy Policy:
We reserve the right to update or modify this policy at any time. Modifications will be effective immediately upon posting on our website for the benefit of all our customers. We will also notify you by email.
Last Updated: April 22, 2024
Thank you for trusting EnviaMexico.Com with your freight and import needs from the United States to Mexico. This Shipping Policy describes how we manage and process shipments through third parties to efficiently deliver your products to you.
Order Processing:
b. We process the shipment of your package(s) within 1 to 2 business days from the date we receive your merchandise at our warehouses.
b. We reserve the right to open packages without prior notification to the customer for security, customs, or other regulatory reasons.
d. Once your merchandise is received, it will be professionally inspected. This includes a receiving condition report to inform you of the condition of your merchandise, along with photographic evidence via your customer portal on our platform. This ensures a transparent process in the physical processing of your merchandise, the final quote, and invoicing.
d. En caso de recibir tu mercancía sin los empaques y protección adecuados te ofreceremos empaquetarlo interna y externamente el cual podría generar un costo adicional, esto con la finalidad del cumplimiento de nuestra garantía de satisfacción.
e. Once the cross-border freight is completed and the merchandise is in Mexican territory, it will be handed over to the logistics provider for domestic shipment and final delivery, subject to prior agreement.
Third Party Logistics Providers:
a. We work with third-party logistics providers to deliver your goods.
b. The selection of the third-party logistics provider may vary depending on the recipient's location, the nature of the product, and your instructions as a customer.
Shipping Methods:
a. We offer several shipping methods fulfilled by our logistics partners.
b. Domestic freight costs will be calculated during the process of receiving your merchandise at our location in Mexico and will be presented to you when your quote is generated.
Delivery Times:
a. Estimated delivery times are based on the locations and shipping methods selected. This information is provided by our logistics providers.
b. We cannot guarantee exact delivery times and are not responsible for delays caused by events beyond our control.
Shipment Tracking:
a. We'll provide you with a tracking number through your customer portal on our platform so you can track the status of your shipment.
b. You can track the status of your shipment directly on the tracking page of the logistics provider contracted for your shipment.
Mailing address:
It is the customer's responsibility to provide an accurate and complete shipping address. We are not responsible for returned shipments due to incorrect or incomplete addresses, or for shipments that are not present at the delivery address.
Shipping Problems:
a. If you encounter any issues with your shipment, please contact us as soon as possible through our platform. Log in, go to the main menu, select the customer area, and go to customer support, providing the details of the incident.
b. We will investigate any problems and work to resolve them to your satisfaction.
Prohibited Items for Shipping:
- Human corpses, organs or body parts, human and animal embryos, cremated or exhumed human remains.
- Explosives.
- Items that resemble a bomb.
- Firearms, weapons and their parts.
- Bump stocks and other rapid-fire triggers.
- Ghost weapons.
- Any firearm or other weapon manufactured using a three-dimensional printing machine.
- Three-dimensional printing machines designed, or operating exclusively, for the manufacture of firearms.
- Perishable foodstuffs, foods and beverages that require refrigeration or other environmental control.
- Living animals, including insects.
- Animal, insect, and pet carcasses, as well as taxidermy-prepared hunting trophies or fully processed (dried) specimens of whole animals or animal parts.
- Plants and plant material, including cut flowers.
- Lottery tickets, gambling devices.
- Money (coins, cash, paper money and negotiable instruments equivalent to cash, such as subscribed shares, bonds and bills of exchange).
- Pornographic and/or obscene materials.
- Hazardous waste, including, but not limited to, used hypodermic needles or syringes being transported for sterilization, recycling, disposal, or any other purpose, or other medical waste.
- Shipments that require us to obtain any special license or permit for transport and importation.
- Shipments or goods whose transport or import is prohibited by any law, statute or regulation.
- Counterfeit goods, including, but not limited to, those bearing a trademark that is identical or substantially indistinguishable from a registered trademark, without the approval or supervision of the owner of that registered trademark (also commonly referred to as “counterfeit goods” or “knockoffs”).
- Tobacco and tobacco products, including, but not limited to, cigarettes, cigars, loose tobacco, smokeless tobacco, hookah, or shisha.
- E-cigarettes and their components, any other similar devices that rely on vaporization or aerosols, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any of these devices. (Effective March 1, 2021)
- Marijuana, which includes marijuana intended for recreational or medicinal use and marijuana-derived cannabidiol (“CBD”); any product containing tetrahydrocannabinol (“THC”); and synthetic cannabinoids.
- Raw or unrefined hemp plants, or their subparts and derivatives (including, but not limited to, hemp stems, leaves, oils, flowers, and seeds, and hemp-derived CBD).
- Any substance that has not been approved for medical use by the U.S. Food and Drug Administration and has also been included on the U.S. Drug Enforcement Administration's list of drugs or chemicals of concern, including, but not limited to, kratom and Salvia divinorum.
- Shipments whose declared value for customs purposes exceeds the limit allowed for a specific destination.
- Dangerous goods in general.
- Products of wild fauna and flora that require authorization.
Policy Changes:
We reserve the right to update or modify this policy at any time. Modifications will be effective immediately upon posting on our website for the benefit of all our customers. We will also notify you by email.
Last Updated: April 22, 2024
At EnviaMexico.Com , we are committed to ensuring customer satisfaction through a series of measures designed to ensure the integrity of your shipments and resolve any issues quickly and efficiently.
Below we detail our Satisfaction Guarantee:
Free Inspection and Packaging: We conduct a professional inspection of each item before shipment. If during this inspection, it is found that the item or product does not meet appropriate internal or external packaging standards, we will provide the necessary packaging at no additional cost. We will also provide the necessary tamper-evident markings to ensure the safety of your shipment during transit.
Optional Shipping Insurance:
To provide our customers with the peace of mind they deserve, we offer optional Shipping Insurance, which guarantees the safe delivery of all products shipped through our service. In the event that a package is lost, stolen, or arrives damaged, the customer will be entitled to a full refund of the declared value of the shipment, subject to the terms and conditions of our refund policy. It is important that our customers read and fully understand our refund policy to ensure a satisfactory experience in the event of any eventuality during shipping.
Comprehensive Support in the Event of an Incident: We understand that some customers may choose not to purchase Transport Insurance. However, if the third-party logistics provider we contracted is found to be responsible for an incident, we are committed to providing comprehensive support to the affected customer. This includes finding alternative solutions, compensating for damages, and handling any claims with the relevant third-party logistics provider.
EnviaMexico.Com is dedicated to ensuring total customer satisfaction with every shipment.
We strive to provide high-quality service that inspires confidence and security at every step of the shipping process.
If you have any questions or need additional assistance, please don't hesitate to contact our customer service team through all of our available communication channels.
Last Updated: April 22, 2024
At EnviaMexico.Com , we are committed to providing our customers with a safe and hassle-free shopping experience.
We have developed a refund policy through our Transportation Insurance that offers a comprehensive solution for packages lost, stolen, or damaged during the freight and import process from the United States to Mexico.
Our priority is to provide all our customers with the security they need and improve the post-purchase experience with rapid resolution to delivery issues, backed by exceptional support.
Transport Insurance:
- Prima del Seguro: Se incluye en todos nuestros servicios una prima de seguro equivalente al 1.50% del valor declarado por cada paquete enviado.
- Salvage : In the event of total damage, the customer is obligated to deliver the affected goods to EnviaMexico.Com for the salvage process.
- Deductible : A 20% deductible will be applied to the declared value of the package in case of a claim.
- Exclusions : Our refund policy does not cover confiscations by authorities, acts of nature, acts of God or force majeure beyond our control, electrical or magnetic damage, or acts of willful misconduct or bad faith on the part of the customer.
By purchasing Transport Insurance, the customer accepts our Refund Policy.
Resolution and Claim Process:
On our platform, while logged in, access the main menu and select the customer area and customer support. This will allow you to report delivery issues and resolve complaints with just a few clicks through our system. We are committed to making the process as easy as possible so that your post-order experience is hassle-free.
Customer Support:
At EnviaMexico.Com , we offer exceptional customer support. Our team is available to assist all customers with shipping issues through the communication channel associated with your order.
Shipping Notifications:
To keep our customers informed at all times, we offer personalized email notifications for each service request. These notifications provide details on the shipment status, improving communication and alleviating any delivery-related concerns.
Fluid Communication:
Our portal facilitates communication between our customers and us through various communication channels. We are committed to resolving shipping claims efficiently and transparently.
Contact:
For any support, questions, or concerns related to refunds, all our customers can contact our support team by logging in to our platform, accessing the main menu, and selecting Customer Area and Customer Support.
La adquisición del Seguro de Transporte es completamente opcional y el cliente NO está obligado a adquirirla, sin embargo la incluimos en todos nuestros servicios.
This policy ensures that customers who have opted for Shipping Insurance are entitled to a quick and efficient solution in cases of loss, theft, or damage during the shipping process, thus supporting the quality of service provided by EnviaMexico.Com .
Transportation Insurance is essential to support and maintain the integrity of our Satisfaction Guarantee.
Shipping insurance is detailed and clearly displayed during the quote process, where you can accept or reject it. Your payment is considered a requirement to activate the benefits associated with the money-back guarantee in case of problems with the delivery or shipment of the package.
In situations where a customer has not opted to pay for Transportation Insurance for loss, theft, or damage, but the logistics company contracted by EnviaMexico.Com is found to be responsible for the incident, we are committed to providing comprehensive support to the customer.
Our support team will work closely with the logistics company to expedite the investigation process and provide the customer with regular updates on the status of the claim. If the incident is confirmed to have been caused by the logistics company, EnviaMexico.Com will take steps to remedy the situation, whether by resending the product, issuing a refund, or any other appropriate solution.
This clause reinforces EnviaMexico.Com 's commitment to customer satisfaction and ensures that, in cases where the logistics company is responsible for shipping problems, the customer receives the necessary support to resolve the incident, even if they have NOT opted to pay for Shipping Insurance .
Process:
To validate the Transport Insurance against loss, theft, or damage, the customer must verify through their invoice or sales note that they have paid for the Transport Insurance.
The customer must report any incident of loss, theft, or damage to the package immediately and as soon as they become aware of the situation.
The client must generate a report demonstrating that they are not involved in the incident.
The report must include clear and accurate information about the incident, describing the circumstances surrounding the loss, theft, or damage. Any additional evidence, such as photographs, will be considered to support the report.
The maximum deadline for submitting an incident report is 30 calendar days from the date it was sent.
EnviaMexico.Com will verify the report submitted by the customer to determine eligibility for Transport Insurance activation.
Guarantee eligibility and activation are subject to compliance with the requirements and conditions specified in this refund policy.
Note: Once the Transportation Insurance policy has been paid to EnviaMexico.Com , it is not subject to refund.
Thank you for choosing EnviaMexico.Com and trusting us with a safe and efficient shipping experience!
We reserve the right to update or modify this policy at any time. Modifications will be effective immediately upon posting on our website for the benefit of all our customers. We will also notify you by email.
Last Updated: April 22, 2024
Return and Abandonment Policy:
In compliance with applicable laws and to ensure a transparent and fair relationship with our customers, we have established a clear policy regarding returns and abandoned packages.
We are committed to handling these cases with the utmost diligence and respect for our clients' rights.
Returning packages to origin:
Package returns to origin will be carried out in the following cases:
- When for some reason the merchandise cannot be imported due to rejection by the customs authority.
- When the supplier sends something different than what was purchased, it arrives damaged or missing, and the customer requests a return.
- In situations where the customer decides to reject the merchandise for reasons he or she considers relevant.
If both the customer and the supplier provide a return shipping guide, we will document and ship the package back without incurring an additional charge. We are committed to providing all necessary information about the shipment to maintain transparency throughout the process.
If the customer or supplier does not have a return receipt, we will offer the most economical logistics option for returning the package. We will provide a detailed estimate with shipping costs and fees, and then request authorization and payment from the customer. If this option is rejected, the merchandise will be stored in our warehouse.
Package Abandonment:
To ensure efficient management of abandoned packages, we have established the following policy:
- Shipments that remain pending cross-border freight for up to 5 business days due to non-payment or missing documents such as the commercial invoice or purchase receipt required to complete the process will not incur storage charges.
- Starting on the 6th, storage fees of 17 MXN + VAT per day will be applied. This fee will accumulate for a total of 30 calendar days. After this period, the merchandise will be considered abandoned due to unpaid storage costs and the owner's lack of interest, with no possibility of recovery.
We are committed to complying with all relevant legal provisions and handling returned and abandoned packages fairly and transparently. If you have any questions or need more information about our policies, please do not hesitate to contact us.
We reserve the right to update or modify this policy at any time. Modifications will be effective immediately upon posting on our website for the visibility and awareness of all our customers. You will also be notified by email.
Last Updated: April 22, 2024
Cookies Policy
Cookies are small pieces of text sent by our servers to your computer or device when you access our services. They are stored in your browser and subsequently sent back to our servers so we can provide contextual content. Without cookies, using the website would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to log in again) or your shopping cart.
Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language, and your country, which allows us to provide you with better services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better experiences and tools in the future.
Here is a summary of the cookies that may be stored on your device when you visit our website:
| Category of cookies | Purpose | Examples |
|---|---|---|
Session and security (necessary) | Authenticate users, protect user data, and allow the website to provide the services users expect, such as maintaining their shopping cart contents or allowing file uploads. The website will not function properly if you reject or discard these cookies. | session_id |
Preferences (essential) | Remember information about your preferred appearance or behavior of the website, such as your preferred language or region. Your experience may be degraded if you discard these cookies, but the website will continue to function. | frontend_lang |
| Interaction history (optional) | Used to collect information about your interactions with the website, the pages you have viewed, and any specific marketing campaigns that brought you to the website. We may not be able to provide you with the best service if you refuse these cookies, but the website will still function. | im_livechat_previous_operator utm_campaign utm_source utm_medium |
Ads & Marketing (optional) | It is used to make advertising more attractive to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on advertising campaign performance. Please note that some third-party services may install additional cookies on your browser to identify you. You can opt out of the use of third-party cookies by visiting the Network Advertising Initiative Opt-Out Page. The website will continue to function even if you reject or delete cookies. | __gads (Google) __gac (Google) |
Analytics (optional) | Understanding how visitors interact with our website through Google Analytics. Learn more about analytics cookies and privacy information. The website will continue to function if you reject or discard these cookies. | _ga (Google) _gat (Google) _gid (Google) _gac_* (Google) |
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies. Each browser is a little different, so check your browser's Help menu to learn the correct way to modify your cookies.
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
Last Updated: April 22, 2024
© EnviaMexico.Com - 2025
Constitution 406 Local 12 Plaza San Diego, Piedras Negras, Mexico
info@enviamexico.com
+52 878 173 5367